Average Reviews:
(More customer reviews)I have two sets of these tuning machines on other guitars...a Gibson Les Paul Studio and a G&L USA Legacy, and I really like them. I find the atuo-trim feature really cool!! Plus they are just well made, solid tuning machines. I recently bought a PRS SE Custom 22 and had been told that the tuning machines on these guitars were not that great. So I went with Planet Waves because of the performance of those I already have. Unfortunately, I found that all of the unwound strings slipped through, no matter how tightly I screwed down the locking screws. I had read on other reviews that a batch of these had gone out that were slightly out of spec. So I contacted the retailer...Springdale Music, by e-mail. I waited a week and never got a response. So I contacted D'Addario directly by phone and the guy there confirmed that some sets had gone out with screws that were just a bit short and asked for my address to send me out replacements for all three. He even gave me his name and told me to call back if this didn't solve the problem and they'd send me out a new set. The call took less than 5 minutes, and 2 days later I had the replacement parts! The tuning machines work perfectly now!! I was very impressed with Planet Waves response...not so much with Springdale Music...they should have at least responded, even if just to tell me to contact D'Addario directly.
So, if you get a set of these (or already have one) and find the strings are slipping through, call D'Addario at the number on the packaging ASAP...they will make it right!!
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